User guide

Contents

• Getting started
• Login and logout
• Operations menu
• Stock taking (scanner)
• Stock transfer
• Patient care and scheduling
• WebPASS
• History and sessions
• Troubleshooting

Getting started

What is EyoApps?

EyoApps is a web application in a browser or Android app, connected to your organization's server for inventory and optionally patient and doctor scheduling.

How to open it

1. Use the link from IT or supervisor.
2. The first screen is usually Login.

Server or API address

Do not guess. Use only values IT provides. If login fails after an update, IT may ask you to clear saved settings (see Troubleshooting).

Tips

• Allow camera for scanning.
• Use a recent browser.
• Use company APK on Android if that is how your site distributes the app.

Login and logout

1. Open Login.
2. Enter User ID.
3. Enter password.
4. Click Login.

If login fails: check Caps Lock, correct User ID, contact IT if locked. See Troubleshooting for cache and server issues.

After login you may see the Operations menu or another home page. Use Logout on shared PCs; closing the tab may not log you out.

WebPASS is optional password management — often for admins. Change password in-app if available; else ask IT.

Operations menu

Home hub after login. Typical tiles:

• Borneo PatientCare — patient, doctor, events shortcuts.
• Stock Taking — scanner for audits and checks.
• Stock Transfer — move inventory between stores.
• Events — site-specific.
• WebPASS — login password control for IT/supervisors.

Header shows welcome; Logout ends session. If your bookmark opens one module only, that may be normal for your role.

Stock taking (scanner)

Log in first. Open Stock Taking from the menu. Allow camera. Point at barcode; try lighting and angles. Use manual entry if offered. If not found, ask inventory control. Follow on-screen steps and warehouse SOP.

Stock transfer

Match physical movement to what you submit.

Step 1 Reference: enter required reference; read validation messages.

Step 2 Stores: From store and To store — verify both.

Step 3 Items: scan or manual entry; confirm description and quantity; add all lines before review.

Step 4 Review: confirm list; Save only when correct; wait for success message.

Good practice: one reference per transfer if required; do not share login; if frozen, ask IT before repeating submit.

Patient care and scheduling

Optional clinic tools (e.g. Borneo PatientCare). Open from Operations menu. Enter accurate data only; follow privacy rules; confirm uncertain dates or doctors with front desk or nursing. For access issues, ask IT or manager.

WebPASS

For authorized staff to set, reset, or remove web login passwords. Normal users: ask IT if you cannot log in. Follow password policy.

History and sessions

History may list past transfers, scans, or exports. Use filters if available. Session sharing is advanced — use only per IT or SOP; logout on shared PCs.

Troubleshooting

Cannot log in: check User ID/password, official URL, contact IT for wrong API/server, clear site data only as last resort with IT guidance.

After update: hard refresh (Ctrl+F5 / Cmd+Shift+R), clear cache if IT says, Android force stop per IT.

Camera: grant permission, close other camera apps, try another browser if allowed.

Stock not found: verify barcode; ask inventory.

Transfer save failed: read error; do not assume success; retry once then IT with reference and time.

Who to contact: IT/supervisor for passwords and access; warehouse manager for store rules and references; clinical lead for patient data questions.